The Gold Standard in Residential
Service and Management
Residence owners appreciate the consistent level of service excellence for which the brand is known. They enjoy knowing that the quality of service and maintenance of the common areas on property will be executed to the exacting standards of The Ritz-Carlton, providing a lifestyle that signifies prestige and sustained quality.
Always warm and inviting, Ritz-Carlton Reserve Residences offer a lifestyle of "permanent elevation," managed by the world leader in luxury hospitality.
A Commitment to Excellence
The company believes that service should not simply be reactive, but anticipatory. That service should not simply be compliant, but spontaneous. The ladies and gentlemen of the Reserve Residences who help to bring this philosophy to life are artists of anticipation; ambassadors of the brand who deliver personal and memorable services and experiences to residence owners and their guests.
The essence of Ritz-Carlton Reserve residential living
is summed up in five words:
Gracious ♦ Intuitive ♦ Expressive ♦ Timeless ♦ Prestigious
BASIC SERVICES
Dedicated "Base" Concierge Services (24 hours):
Airline/private air reservations
Airport/ground transportation arrangements
Restaurant information/reservations
Spa & salon reservations
Theater & entertainment information/reservations
Reserving golf tee times
Ordering floral arrangements
Overnight delivery service
Newspaper delivery-mail/magazine delivery
Package delivery-activity arrangements
Shopping & services information
Car/limousine rental
Hotel reservations
Tour information & reservations
Wake-up calls
Deliveries: mail, magazine, newspaper, packages, dry cleaning
Management of Homeowners’ Services
Access & use of the pools, steam room and fitness center at the hotel (TBD)
Common-area engineering services
Maintenance of the Owner Welcome/Arrival Center
Other Services
Trash removal
Move-in coordination with moving company
Move-in utilities coordination
Emergency key service
Programming key cards/entry gate transponder
Sprinkler system maintenance
Grass cutting
Pool maintenance
HOTEL A LA CARTE SERVICES
Housekeeping Services:
Daily, weekly, as needed: Vacuum & mop floors, dust interior, strip beds and change sheets, wash dishes, clean bathrooms, clean patio, clean mirrors, oven/cooktop cleaning, refrigerator cleaning, laundry as requested
In-residence Dining
In-residence Catering from the Hotel
Engineering Services:
Minor electrical, plumbing, picture hanging, fluorescent tube/bulb replacement, simple electronic hook-up, furniture assembly, touch-up paint, HVAC filter change, bulk trash removal, move-in trash removal
Call-a-Chef Reservations
Meeting & Conference room usage
Other Available Services from Hotel:
VIP signing privilege at Reserve hotels' restaurants, lounge/bar, spa and retail outlets;
Priority access to Reserve hotel restaurants
SPECIAL A LA CARTE SERVICES
Car washing, car detailing, computer technology assistance, personal shopping, home alarm system, grocery/food delivery, in-residence pest control, nanny/child care arrangements, dog walking, dog grooming
Other A La Carte Services:
Personal trainer
In-residence spa treatments/services
Vacant Home Care Services:
Vacant residence maintenance program may be provided on an a la carte basis and based on the needs of the Residence owner, including hurricane preparedness, holiday decoration setup and other scheduling.
Concierges Services:
Party, function & event planning, business equipment rental arrangements, administrative/personal assistant services, arrival prep, pre-arrival grocery stocking, laundry, dry cleaning, vacation planning, translation services, and catering that is not provided by the hotel.
